Refunds for Purchases
Class Cards and Memberships
Class Cards and Memberships cannot be refunded. However we are happy to transfer or exchange them to another party.
Merchandise
Products purchased in the store can be exchanged within 15 days when accompanied with a receipt. We do not issue refunds. Products must be unused and in original, undamaged packaging. There are no returns or exchanges on opened personal products.
Gift Cards and Gift Certificates
Gift Cards and Gift Certificates are non-refundable but we are happy to transfer them to another party. If purchased for a specific pass, they cannot be used as cash.
Deposit for Teacher Training Programs
Teacher training deposits are non-refundable. Please refer to the refund policy for your particular teacher training in the catalog and/or enrollment agreement.
Refunds for Workshops and Events
- You may receive a full refund if you cancel your workshop/event registration 30 days or more before the event via email at info@riverszen.com.
- If cancellation is less than 30 days and more than 4 days prior to the event, you may receive studio credit towards any studio purchase.
- If we announce an event as "SOLD OUT" or "FULL," no credit will be given after announcement as you have taken a spot that could have been purchased by another student. Credit will be given if your spot is taken by a paying client.
- No Refunds or Credits if canceled 3 days before the event.
- Workshop and event refunds are subject to a 20% administration fee.
Questions about our policy? Contact us at info@riverszen.com or call 503-440-3554.